At Nexly Solutions, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, our transparent refund policy is designed to address your concerns effectively.
Refund requests must be made within 30 days of purchase. To qualify, products must be unused, undamaged, and in their original packaging, including all accessories and documentation.
Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days. Alternatively, you can choose to receive store credit for future purchases on Nexly Solutions.
Refunds will not be issued for products that are used, damaged, or not in their original condition. Additionally, certain items, including digital downloads or personalized products, may be exempt from refunds.
If you have any questions or need help with a refund request, our dedicated customer support team is here to assist you. Reach out to us, and we’ll ensure your concerns are addressed promptly.